Are you feeling overwhelmed?

At RedSwan, we recommend your first point of contact is always your own GP, however, unfortunately NHS waiting times for counselling, psychology or IAPT services are frequently longer than 3, 6  or even 9 months; also many surgeries have now had to cut back on their counselling provision altogether. As GPs only have 10 minutes in a consultation to discuss our concerns and symptoms, it often is just not long enough to talk in depth about how we are feeling; this sometimes makes us feel rushed or like a burden. 

Here at RedSwan we offer bespoke referral to a therapist within 2 weeks of your initial enquiry and if you are unsure exactly what type of therapy you want, we will help you choose the most appropriate approach for your needs, by discussing all the various options available. Your referral will be managed compassionately by our Practice Co-ordinator Zahraa Arif; who will support you through the complete process and follow-up to ensure you are happy with the service we are providing for you. Please call or text Zahraa now on: 07891 504432 to find out how we can help you, or read on for more information...

What to expect from your sessions

You will always see your therapist in a confidential consulting room, this is our comfortable Edgbaston consulting room

In the initial assessment session you will complete an initial therapy and risk assessment; discuss the nature of your symptoms and issues; as well as prepare to make plans for your treatment.

Sessions usually last 50-60 minutes, although the initial assessment appointment may be longer depending on the individual therapist.

Payments

Payment for your sessions are made directly to your therapist via cash or cheque in the session and some clients prefer to pay by BACS before the session.  Please make payment arrangements with your therapist and they will provide all the relevant information you need.  Please also not that cancellation of appointments must be made with 24 hours' notice, or full payment for the session will be due.

Feedback and service development

At RedSwan we all endeavour to offer the most appropriate and professional care for every client. To help identify potential improvements in our service, we will ask you to provide confidential feedback and a testimonial. We appreciate your feedback and it is essential for continued service development and we welcome all suggestions and comments.

Still have questions?

If you have any further questions please do not hesitate to get in touch through our enquiry form on the 'contact us' page, or call/text Zahraa Arif on: 07891 504432 to arrange your free initial telephone consultation.